General Manager - Business Operations & HR Lead

Whip Smart Service Providers Limited is seeking a General Manager - Business Operations & HR Lead to oversee all business functions, drive revenue growth, and lead team performance in Lagos. This role requires strong commercial and operational leadership with expertise in HR, recruitment, and client service.

Responsibilities

• Oversee Sales, Recruitment, HR Service Delivery, Client Services, Administration, Accounts, and compliance operations.
• Drive verified revenue growth, collections, recruitment closures, and departmental KPIs.
• Supervise team leads, review performance, own recovery strategies, and ensure timely execution.
• Proactively protect client relationships, resolve escalations, and minimise preventable loss of vacancies.
• Ensure HR policies, onboarding, employee relations, documentation, and operational standards are properly implemented.
• Lead weekly performance reviews and report risks, achievements, owners, and deadlines to the CEO.
• Run day-to-day operations independently within management-approved authority and controls.

Requirements

• Bachelor's Degree
• At least 5–8 years of relevant progressive experience, including 2–3 years leading teams or business operations.
• Strong practical HR/recruitment, staffing, or outsourcing background, alongside demonstrable commercial and operational leadership.
• Evidence of managing departmental targets, improving revenue or collections, leading client service, and retaining business.
• Strong leadership, decision-making, KPI reporting, client management, and execution skills.
• Ability to supervise the whole business when the CEO is away while knowing when to escalate material decisions.

Salary

• N350,000 gross monthly + performance-based incentives up to N100,000 monthly
• Total potential monthly earnings: N450,000, subject to verified performance.

How to Apply Interested and qualified candidates should send their CV and a brief account of two measurable business or operational improvements you personally led to: ifeoluwabalq@whip-smart.com.ng using "Application – Business Operations & HR Lead" as the subject of the email. Note: For more information, WhatsApp to: 09131150110.