General Manager – Business Operations & HR

Whip-Smart Service Providers Limited is seeking a General Manager – Business Operations & HR to lead company-wide operations, drive revenue growth, manage client relationships, and oversee HR, recruitment, accounts, compliance, and service delivery. The role demands strong leadership, operational execution, and the ability to manage the business independently with minimal CEO oversight.

Responsibilities

• Oversee Sales, Recruitment, HR Service Delivery, Client Services, Administration, Accounts, and compliance operations.
• Drive verified revenue growth, collections, recruitment closures, and departmental KPIs.
• Supervise team leads, review performance, develop recovery strategies, and ensure timely execution.
• Protect client relationships, resolve escalations, and minimise preventable loss of vacancies.
• Ensure proper implementation of HR policies, onboarding, employee relations, documentation, and operational standards.
• Lead weekly performance reviews and report risks, achievements, owners, and deadlines to the CEO.
• Manage day-to-day operations independently within approved management authority and controls.

Requirements

• At least 5–8 years of relevant progressive experience, including 2–3 years leading teams or business operations.
• Strong practical HR/recruitment, staffing, or outsourcing experience, alongside commercial and operational leadership.
• Evidence of managing departmental targets, improving revenue or collections, leading client service, and retaining business.
• Strong leadership, decision-making, KPI reporting, client management, and execution skills.
• Ability to supervise the business when the CEO is away and recognise when to escalate material decisions.

Salary

• Fixed gross monthly salary: ₦350,000
• Performance-based incentives of up to ₦100,000 monthly:
  • Up to ₦40,000 for revenue and collections.
  • Up to ₦30,000 for recruitment delivery and client retention.
  • Up to ₦30,000 for departmental performance and compliance.

How to Apply 📧 Apply via: ifeoluwabalq@whip-smart.com.ng Submit your CV and a brief account of two measurable business or operational improvements you personally led. Email Subject: Application – Business Operations & HR Lead