g126 Continental Travels
Customer Service Representative
What they’re looking for
About the role
We are hiring a Customer Service Representative to handle customer inquiries, resolve complaints, process travel bookings, and ensure excellent service delivery at g126 Continental Travels in Lagos. The role requires strong communication skills, experience in customer service, and proficiency in Microsoft Office.
Responsibilities • Respond to customer inquiries across phone, email, and in-person channels. • Provide information on travel packages, bookings, visa processes, and other services. • Handle complaints, cancellations, and booking modifications. • Maintain accurate customer records and follow up on client satisfaction. • Coordinate with internal departments to ensure smooth service delivery.
Requirements • HND or Bachelor's degree in a relevant field. • 1–3 years' customer service experience. • Excellent communication and interpersonal skills. • Ability to multitask and work under pressure. • Proficiency in Microsoft Office. • Familiarity with travel booking systems or CRM software is an advantage.
Salary ₦180,000–₦250,000/month (during probation)
How to Apply 📧 Apply via: recruitment@g126.com.ng Subject: Customer Service Representative - Preferred Location