Sales, Customer Experience & Operations Specialist

We are seeking a commercially driven and organised Sales, Customer Experience & Operations Specialist to manage sales, customer relationships, order fulfilment, inventory, and daily operations for an emerging fragrance and lifestyle brand in Ikoyi, Lagos. This role is ideal for someone with experience in e-commerce, retail, or customer service who thrives in a fast-paced environment.

Responsibilities

• Respond to customer enquiries across WhatsApp, Instagram, and other digital platforms, converting enquiries into sales.
• Recommend products, follow up with prospects, and drive repeat purchases.
• Manage customer orders, payments, packaging, dispatch, and delivery tracking.
• Handle customer complaints, returns, and after-sales support.
• Maintain inventory records, conduct stock counts, and reconcile stock movements.
• Coordinate stockists and monitor stock supplied, sold, returned, and transferred.
• Maintain accurate product listings, pricing, and availability across digital platforms.
• Support social selling, pop-ups, and brand activations.
• Prepare reports on sales, inventory, orders, deliveries, and customer feedback.

Requirements

• 2–4 years' experience in sales, retail, customer service, e-commerce, or operations.
• Demonstrated ability to meet sales targets.
• Strong communication, organisation, and attention to detail.
• Proficiency in Microsoft Excel, Google Sheets, and digital communication platforms.
• Familiarity with POS, e-commerce, and inventory management systems.
• Good numeracy and stock reconciliation skills.
• Ability to work independently in a fast-paced environment.

Salary ₦300,000 monthly

How to Apply 📧 Apply via: recruitment@salveconsultinglimited.com Send your CV and cover letter with Sales, Customer Experience & Operations Specialist as the email subject.