Opay
Customer Service Professional
PayNot disclosed
What they’re looking for
About the role
Opay is seeking a Customer Service Professional fluent in Igbo, Hausa, or Yoruba to join their team in Lagos. The role involves supporting users with inquiries related to financial technology products in a fast-paced contact center environment.
Responsibilities
- Handle customer inquiries via phone, chat, or email in a professional and timely manner.
- Resolve issues related to digital payments, mobile banking, and financial technology services.
- Log and track customer interactions using CRM systems and ticketing tools.
- Provide accurate information and escalate complex cases when necessary.
Requirements
- Bachelor's Degree or HND in any relevant field.
- 1–3 years of experience in a contact center, customer service, or call center environment.
- Fluent spoken proficiency in at least one of the following languages: Igbo, Hausa, or Yoruba.
- Familiarity with CRM systems, ticketing tools, and customer support platforms.
- Basic understanding of digital payments, electronic transactions, and mobile banking.
Salary Not specified.
How to Apply https://docs.google.com/forms/d/e/1FAIpQLSdhLNme-VdMsK0fiAgR97VEAqayD5WQoHktafYvAabI8oG3XA/viewform?pli=1
Apply now You finish on Google Forms — their own application form. Have your CV ready; the application is saved to your Aremu account.