Reservation Agent

Mövenpick Hotel Ikoyi Lagos, part of the Accor network, is seeking a customer-focused Reservation Agent to manage room bookings, respond to guest inquiries, and deliver exceptional service throughout the guest journey.

Responsibilities • Process room reservations accurately and maintain updated booking records. • Respond to inquiries about room availability, rates, hotel amenities, and services. • Upsell hotel services and amenities to maximise revenue. • Assist guests with special requests, VIP arrangements, and reservation-related concerns. • Resolve guest complaints professionally and coordinate with relevant departments. • Communicate with guests via phone, email, and in person. • Provide information about hotel facilities, local attractions, and events. • Prepare reports on reservations, occupancy, and guest feedback. • Support promotional packages and maintain accurate records of guest interactions.

Requirements • Previous experience in hotel reservations or a similar customer service role is preferred. • Excellent written and verbal communication skills. • Proficiency in hotel reservation systems, particularly Resaweb and Opera Cloud. • Strong attention to detail, organisational skills, and multitasking abilities. • Ability to work under pressure and maintain high service standards. • Customer-focused approach with strong problem-solving skills. • Knowledge of local attractions and events is an advantage. • Hospitality-related education or training is beneficial. • Flexibility to work weekdays and weekends.

How to Apply 📧 Apply via: https://jobs.smartrecruiters.com/AccorHotel/744000157386109-reservation-agent