Customer Service Representative

OhmFlex is seeking a Customer Service Representative to assist customers with technical support for connected home electrical products via email, live chat, and phone. The role involves guiding users through product setup, troubleshooting connectivity issues, managing support cases, and contributing feedback to improve service delivery.

Responsibilities

• Respond to customer inquiries via email, chat, and phone within response targets.
• Guide customers through app setup, device pairing, and Wi-Fi troubleshooting.
• Explain product features such as schedules, timers, energy history, and device status lights.
• Record support cases, manage returns, replacements, and warranty claims.
• Identify recurring issues and contribute to updates in FAQs and help articles.
• Collaborate with QA to understand OhmFlex products end-to-end.

Requirements

• 1–2 years of experience in customer service, technical support, or help desk operations, preferably in consumer technology or electronics.
• Excellent verbal and written communication skills.
• Strong troubleshooting, organizational, and customer relationship management abilities.
• Familiarity with iOS and Android apps, Wi-Fi, connected devices, and ticketing/CRM tools.
• Ability to handle multiple inquiries, work independently and collaboratively, and remain calm under pressure.

Salary ₦150,000 gross per month

How to Apply Send your CV and a short cover letter describing a time you helped a frustrated customer resolve a technical problem to: HR.Nigeria@escrow-tech.co.uk