Head of Operations – Hotel

Vodstra Limited is seeking an experienced hospitality leader to oversee all aspects of hotel operations, drive revenue growth, enhance profitability, and ensure exceptional guest experiences. The Head of Operations will lead cross-departmental teams and implement strategies to improve efficiency, service quality, and financial performance in a five-star hotel environment.

Responsibilities

• Oversee daily operations across Front Office, Housekeeping, Food & Beverage, Guest Services, and Engineering.
• Develop strategies to increase revenue, occupancy, and profitability while controlling costs.
• Monitor financial performance, budgets, forecasts, and key performance indicators.
• Maintain high service standards, resolve guest complaints, and improve customer satisfaction and loyalty.
• Optimize resources, streamline processes, and improve operational efficiency.
• Lead departmental teams, establish performance targets, and promote accountability.
• Ensure regulatory compliance, asset maintenance, safety, and adherence to hotel standards.

Requirements

• Bachelor's degree or equivalent in Hospitality Management, Hotel Administration, Business Management, or a related field.
• 7–10 years of progressive experience in hotel operations or hospitality management, including senior leadership.
• Proven experience managing an upscale, luxury, or five-star hotel.
• Demonstrated success in revenue growth, cost control, and profitability improvement.
• Strong knowledge of budgeting, forecasting, profit and loss analysis, revenue management, pricing, and occupancy optimisation.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Proficiency in hotel management systems, reporting tools, and Microsoft Office.
• Postgraduate qualifications or relevant professional certifications are an advantage.

How to Apply 📧 Apply via: info@vodstra.com Email subject: Head of Operations – Hotel