Application Support Analyst

AIBT is seeking an Application Support Analyst to troubleshoot and maintain business applications, resolve technical issues, and ensure smooth system operations. The role involves providing first- and second-level support, diagnosing application errors, managing tickets, supporting deployments, performing basic SQL queries, and ensuring compliance with IT policies.

Responsibilities • Provide first- and second-level application support. • Diagnose and resolve application errors and performance issues. • Monitor systems and manage support tickets in line with SLAs. • Support application installations, upgrades, testing, and deployments. • Perform basic SQL queries and database checks. • Manage user access and document incidents and resolutions. • Train users and recommend improvements to application performance. • Ensure compliance with IT policies and security standards.

Requirements • Bachelor’s degree or HND in Computer Science, IT, Software Engineering, or a related field. • 2–4 years of relevant application or IT support experience. • Knowledge of SQL, database troubleshooting, and ticketing systems such as Jira or ServiceNow. • Understanding of incident management, Windows, Microsoft 365, and enterprise applications. • Strong analytical, communication, troubleshooting, and customer service skills. • ITIL, Microsoft, or CompTIA certifications are an advantage.

How to Apply 📧 Apply via: fisimah@aibt.info Send your CV and a brief cover letter using Application Support Analyst – (Applicant's Full Name) as the email subject.