Access Control and Facility Support Officer

Access Control and Facility Support Officer

The Access Control and Facility Support Officer is responsible for overseeing physical access control, front-office operations, workplace readiness, security coordination, and day-to-day facility support. The role serves as a key point of contact for employees, executives, visitors, contractors, and service providers, ensuring the office remains secure, functional, presentable, and professionally managed at all times.

Responsibilities

• Manage and enforce physical access control procedures.
• Verify and register visitors, contractors, couriers, and deliveries before granting access.
• Maintain and manage visitor badges, access cards, keys, and other physical credentials.
• Coordinate after-hours access and escalate unauthorized access or security concerns.
• Coordinate the activities, coverage, and handovers of the office security team.
• Respond to and document security incidents, escalating serious matters appropriately.
• Maintain a professional, welcoming, and well-organized reception area.
• Receive and assist visitors, including senior executives, investors, clients, and stakeholders.
• Coordinate visitor appointments and meeting arrangements.
• Ensure meeting rooms and boardrooms are properly prepared and ready for use.
• Support the opening and closing of the office according to approved procedures.
• Monitor the condition and functionality of the workplace, including power, water, cooling, and connectivity.
• Identify facility issues and coordinate timely maintenance and repairs.
• Supervise vendors, maintenance personnel, and contractors while on-site.
• Support office refurbishment, renovations, major maintenance, and facility upgrade projects.
• Monitor contractor activities, site conditions, progress, safety, and disruption, escalating issues where necessary.
• Conduct routine workplace safety inspections and identify potential hazards.
• Maintain records of incidents, hazards, corrective actions, and safety activities.
• Support emergency preparedness, evacuation drills, and workplace safety briefings.
• Act as an initial coordination point during emergencies and contact relevant responders when required.
• Maintain accurate records of visitors, contractors, access credentials, incidents, maintenance, inspections, and vendor activities.
• Prepare daily handovers and periodic operational reports.
• Track outstanding facility, security, and corrective actions through to closure.
• Protect confidential employee, visitor, and company information.

Requirements

• Relevant experience in access control, front-of-house operations, security coordination, facilities support, workplace operations, or a comparable role.
• Experience coordinating security personnel, contractors, vendors, or other on-site service providers.
• Practical knowledge of visitor management, physical security, workplace safety, and emergency procedures.
• Experience supporting office maintenance, refurbishment, construction, or facility-related activities.
• Ability to use digital access systems, email, and standard office software.
• Strong communication, organization, and recordkeeping skills.

How to Apply Interested and qualified candidates should send their CV to: recruitment@workforcegroup.com using the job title e.g "DSA – Kaduna" as subject of mail.