Customer Service Representative (Night Duty)

Customer Service Representative (Night Duty)

Clinix Healthcare Nigeria is seeking a professional, customer-focused, and reliable Customer Service Representative for night duty. The role involves delivering an excellent patient experience, handling enquiries efficiently, and supporting smooth front-desk operations during the night shift.

Responsibilities

• Welcome and attend to patients and visitors professionally and courteously during night duty.
• Handle enquiries received in person, by phone, and through digital channels regarding services, appointments, test results, and other healthcare offerings.
• Register patients, schedule appointments, and coordinate front-desk activities.
• Provide accurate information on tests, packages, payments, procedures, and available services.
• Receive, manage, and resolve customer complaints, escalating complex issues appropriately.
• Maintain accurate and confidential patient records and documentation.
• Liaise effectively with clinical and administrative teams to ensure seamless night-shift service delivery.
• Uphold Clinix Healthcare’s standards of professionalism, confidentiality, customer service, and patient care.

Requirements

• Excellent communication, interpersonal, and customer service skills.
• Pleasant, patient, courteous, and professional disposition.
• Ability to work night shift (5:00pm – 7:00am, Monday to Friday) consistently.
• Strong problem-solving and conflict-resolution abilities.
• Excellent attention to detail and organisational skills.
• Ability to work effectively under pressure and manage patients efficiently.
• Good computer literacy and familiarity with reception/front-desk systems.
• Strong team spirit, positive attitude, and sense of responsibility.

Qualifications

• Minimum of HND or Bachelor’s Degree in any relevant field.
• Previous customer service experience, preferably in a hospital, diagnostic centre, clinic, or healthcare facility.
• Completed NYSC.

Compensation

• Competitive salary (commensurate with experience)
• HMO — Employee only
• Paid annual leave
• Annual leave allowance
• 13th-month bonus
• Pension
• Quarterly bonus

How to Apply Interested and qualified candidates should send their CV to: recruit.clinix@gmail.com Email Subject: Customer Service Rep – Night Duty