Customer Support Rep

We are seeking a dedicated Customer Support Representative to join our team at Agungi. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing exceptional service through calls and emails. Responsibilities: - Respond to incoming customer calls and emails in a timely and professional manner - Resolve customer complaints and issues effectively - Maintain a positive, empathetic, and professional attitude toward customers at all times - Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken - Follow up with customers to ensure their concerns are fully addressed - Collaborate with other departments to resolve complex issues Requirements: - Proven experience in a customer support role - Excellent phone etiquette - Strong communication and problem-solving skills - Ability to work in a fast-paced environment - Proficiency in using customer service software and tools - OND, HND, or BSC qualification

Restrictions: Only Lekki Lagos. Female only. OND, HND, BSC, Only Lekki Lagos. Female only.