Estate Operations Manager

Alpha Mead Group is seeking an experienced Estate Operations Manager to oversee the daily operations of a premium residential estate in Ikoyi, Lagos. The role involves managing facility services, contractors, budgets, and resident relations while ensuring compliance with health, safety, and regulatory standards.

Responsibilities • Oversee daily estate operations and administration. • Coordinate facility management, maintenance, security, cleaning, landscaping, and waste management services. • Manage relationships with residents, property owners, contractors, vendors, and other stakeholders. • Develop and monitor operational plans, budgets, and service delivery standards. • Supervise estate staff and service providers. • Monitor estate infrastructure, buildings, utilities, and common areas. • Resolve residents’ complaints and service issues promptly. • Monitor service charges, budgets, and expenditure. • Conduct regular inspections and coordinate preventive and corrective maintenance. • Ensure compliance with HSE, environmental, statutory, and estate regulations. • Monitor contractor performance against agreed service levels and KPIs. • Prepare operational, financial, and performance reports. • Identify opportunities to reduce costs and improve service quality. • Maintain proper records and asset registers. • Manage emergencies and drive continuous operational improvement.

Requirements • First degree in Estate Management, Property Management, Real Estate, or a related discipline. • Minimum of 7 years’ relevant experience, preferably in residential estate, property, or facilities management. • Must be a Registered Estate Surveyor and Valuer (ESV). • Membership of ESVARBON and the relevant professional association. • Proven experience managing residential estates or large-scale property operations. • Strong knowledge of estate operations, maintenance, and service charge administration. • Experience managing contractors, vendors, and multidisciplinary teams. • Knowledge of health, safety, environmental, and regulatory requirements. • Strong leadership, budgeting, negotiation, reporting, and problem-solving skills. • Proficiency in Microsoft Office and relevant property or facility management systems. • Excellent communication, organisation, and stakeholder management skills. • Professional, discreet, dependable, and detail-oriented, with the ability to work independently and in a team.

How to Apply Apply via: https://jobs.smartrecruiters.com/AlphaMeadGroup/744000158081689-estate-operations-manager