Front Desk Officer

Front Desk Officer

The Front Desk Officer is responsible for welcoming and assisting customers, managing shoe orders, and ensuring a professional and efficient customer experience.

Responsibilities

• Welcome and attend to customers professionally.
• Receive customers’ shoes and accurately record customer and order details.
• Inspect and document the condition of shoes before they are processed.
• Properly tag and organize customers’ shoes to prevent loss or mix-ups.
• Explain available services, pricing and turnaround times to customers.
• Handle customer enquiries through walk-ins, phone calls and WhatsApp.
• Follow up with customers regarding their orders where necessary.
• Notify customers when their shoes are ready for collection.

Requirements

• Minimum of 1–2 years’ experience in front desk, customer service, retail, hospitality, sales or a similar role.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and work under pressure.
• Basic computer literacy and ability to maintain records.

Salary: ₦150,000 – ₦200,000 monthly

How to Apply: Interested candidates should send their CV to info@shoelabng.com with the subject line "Front Desk Officer Application".