Customer Service / Sales Intern

Customer Service / Sales Intern

A Customer Service / Sales Intern is responsible for ensuring that customer requirements are met, handling complaints, and maintaining ticketing procedures. The role involves working under the supervision of senior staff and assisting in achieving sales targets.

Responsibilities

• Ensure adequate procedures are implemented and maintained.
• Handle customer complaints and work in the capacity of the supervisor when none is available.
• Ensure the airline product is sold to its maximum capacity.
• Provide correct information regarding fares, ticketing, product knowledge, and refunds to ticketing staff.
• Guide ticketing staff in finding answers to questions and queries.
• Work with supervisors and senior staff to organize incentives for achieving sales targets.
• Utilize the team roster to compile main roster including Saturday shifts and leave.
• Ensure all shifts are covered in case of training or unexpected sick leave.
• Produce daily stats figures on number and types of tickets issued.
• Develop an in-depth knowledge of the airline, IATA, and round the world fares.

How to Apply Interested and qualified candidates should send their CV to careers@ghiassets.com using the Job Title as the subject of the mail.