Customer Service Representative

Customer Service Representative

KOWA Studio is seeking a dedicated Customer Service Representative to provide excellent support to customers through various channels.

Responsibilities

• Provide exceptional customer service via email, WhatsApp, and social media direct messages.
• Resolve customer issues and manage conflicts effectively.
• Process customer orders and maintain accurate records.
• Maintain strong product knowledge to assist customers with purchases and inquiries.
• Manage time efficiently and meet deadlines.

Requirements

• Minimum of 1-3 years of experience in customer service, retail, e-commerce, hospitality, fashion, or a related field.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Good knowledge of Lagos locations and delivery processes is an advantage.
• Ability to remain calm, polite, and focused on solutions when dealing with difficult situations.
• Strong attention to detail, especially when processing customer orders and information.
• Good computer and digital literacy.
• Must be reliable, organized, patient, and proactive. Ability to work in a fast-paced environment.

How to Apply Send your CV and brief cover letter to: kowadakowalife@gmail.com