Customer Service & Front Desk Associate
Wax Studio · Ikeja, Lagos
Required skills
About the role
Wax Studio is a boutique wax and aesthetic studio in Lagos dedicated to precision hair removal, skin and advanced intimate care. We are looking for a poised, articulate, and dependable Customer Service & Front Desk Associate to manage front-of-house operations and client communications.
Responsibilities
- Warmly greet clients on arrival, manage check-ins, and maintain a quiet, orderly, and pristine reception lounge.
- Promptly manage client inquiries, bookings, reschedules, and follow-ups across calls, WhatsApp, and email.
- Monitor incoming DMs and comments across social platforms to route booking requests to WhatsApp/the booking system.
- Process card/transfer payments, log daily appointments, and reconcile daily service logs.
- Liaise between arriving clients and therapists to ensure appointments start strictly on schedule.
Requirements
- Minimum qualification of an HND (Higher National Diploma) or Bachelor’s Degree.
- Exceptional Communication Skills: Fluent, well-spoken, and articulate in written and spoken English, with a courteous, warm phone manner.
- Front-of-House Demeanor: Naturally calm, polite, and mature; understands boutique client privacy and professional boundaries.
- Tech & Digital Literacy: Comfortable with WhatsApp Business, Google Sheets/calendar tools, and a basic working understanding of how Instagram/TikTok messaging works.
- Punctuality & Proximity: High commitment to punctuality; must live within a realistic, easy daily commute to Ikeja.
Salary N120,000 monthly.
How to Apply Interested and qualified candidates should send a WhatsApp message to 08134369372 or send an email to: redlensconsulting@gmail.com using the Job Position as the subject. Please include the following directly in the body of your email: Full Name, Active Phone Number, and WhatsApp Number; Current Residential Area / Location in Lagos; Highest Qualification & Course of Study (e.g., HND in Business Admin); Brief summary of your past experience in customer care, retail, or front desk roles. Attach your CV.