Brand Community Manager

Brand Community Manager

HRTOBI is seeking 10 proactive and digitally savvy Brand Reputation & Community Management Officers to join their growing team. The role involves monitoring online conversations, engaging with communities, responding to questions, and supporting the brand's positive presence across social media platforms.

Responsibilities

• Monitor social media platforms for conversations, mentions, comments, and discussions relating to the brand and its industry.
• Engage with relevant online communities in a professional and constructive manner.
• Respond appropriately to questions, concerns, and comments using approved company information.
• Identify negative sentiment, misinformation, recurring complaints, and potential reputation risks.
• Provide accurate information and help clarify misconceptions about the company's products and services.
• Identify opportunities to encourage positive and meaningful conversations around the brand.
• Support the collection and promotion of genuine customer feedback and testimonials.
• Escalate sensitive complaints, medical concerns, or significant reputational issues to the appropriate team.
• Monitor competitor conversations and emerging industry trends.
• Prepare regular reports on online sentiment, customer concerns, trends, and reputation issues.
• Work closely with the Marketing, Sales, Customer Support, and Brand teams to ensure consistent communication.

Requirements

• Excellent written and verbal communication skills.
• Strong understanding of social media platforms and online communities.
• Ability to communicate naturally and professionally online.
• Strong research and fact-checking abilities.
• Excellent attention to detail.
• Good judgment and emotional intelligence.
• Ability to handle criticism and difficult conversations professionally.
• Ability to work independently and meet assigned targets.
• Previous experience in community management, social media management, customer service, public relations, communications, or reputation management is an advantage.

Salary ₦150,000 monthly compensation

How to Apply Interested and qualified candidates should send their CV to: hrtobidoki@gmail.com using "Application – Brand Reputation & Community Management Officer" as the subject of the email.