Customer Service Representative

Customer Service Representative

Responsible for providing excellent customer support by addressing enquiries, resolving complaints, and ensuring a positive customer experience. Key duties include managing customer interactions through various channels, documenting and resolving complaints, maintaining relationships with customers, preparing reports, and collaborating with departments to ensure service quality.

Responsibilities

• Respond to customer enquiries through phone calls, emails, social media and other communication channels.
• Provide accurate and timely information about the organisation’s products and services.
• Assist customers with service requests, complaints and other concerns.
• Receive, document and resolve customer complaints promptly and professionally.
• Maintain professional relationships with customers and follow up to obtain feedback.
• Maintain accurate records of customer enquiries, complaints and resolutions.
• Liaise with relevant departments to resolve customer issues and fulfill service requests.
• Identify service gaps and recommend measures to improve service delivery.

Requirements

• A Bachelor’s degree or HND in Business Administration, Mass Communication, Marketing or a related field.
• 1–3 years of relevant customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Good problem-solving and conflict-resolution abilities.
• Patience, empathy and attention to detail.
• Good organisational and time-management skills.
• Proficiency in Microsoft Office applications.
• Ability to work effectively under pressure and manage multiple customer requests.

How to Apply Interested and qualified candidates should forward their CV to: recruitment@vdtcomms.com using the position as subject of email.