Customer Service Officer

Customer Service Officer

A Customer Service Officer is responsible for responding to customer inquiries, following up on leads, and maintaining positive relationships with customers. They also ensure timely resolution of complaints and work closely with relevant teams to provide a seamless customer experience.

Responsibilities

• Respond promptly to customer enquiries from social media platforms, WhatsApp, phone calls, and other communication channels.
• Follow up on leads generated through the company’s social media platforms and convert them into paying customers.
• Build and maintain good relationships with existing and potential customers.
• Handle customer enquiries, complaints, and requests professionally and ensure timely resolution.
• Follow up with leads and customers to encourage conversions and repeat business.
• Work closely with the relevant team to ensure a smooth customer experience.
• Be available to respond to customer enquiries and leads during weekends when required.
• Escalate unresolved customer issues to the appropriate supervisor or department.

Requirements

• Minimum of OND in any relevant field.
• Previous experience in customer service, sales, or lead conversion is an added advantage.
• Ability to effectively communicate with customers and convert generated leads into sales.
• Good written and verbal communication skills.
• Strong follow-up and persuasion skills.
• Must be willing to respond to customer enquiries during weekends when required.
• Must be customer-focused, polite, professional, and result-oriented.

How to Apply Interested and qualified candidates should forward their CV to recruiter.u@fmragency.com using the position as subject of email.