Process Improvement Manager

Process Improvement Manager

The Process Improvement Manager leads efforts to identify, design, and embed improvements across operations. This role is suitable for experienced improvement professionals or operations managers who are skilled at analyzing processes, engaging stakeholders, and delivering measurable performance gains.

Responsibilities

• Lead cross-functional improvement projects from identification through to implementation and sustainment.
• Map current-state processes, analyze performance data, define future-state designs, and develop implementation plans with clear benefits realisation.
• Establish key performance indicators, monitor outcomes, and produce regular reports for leadership.
• Coach teams on improvement techniques and embed governance to ensure process changes are maintained.
• Lead identification and scoping of process improvement opportunities across functions.
• Map current-state processes and perform root cause analysis to identify inefficiencies and risks.
• Design future-state processes that deliver efficiency, quality, and compliance improvements.
• Develop business cases and prioritize improvement initiatives based on impact and effort.
• Plan and manage improvement projects, including timelines, resources, and stakeholder engagement.
• Define and implement key performance indicators and dashboards to measure impact.
• Facilitate workshops and meetings to co-create solutions with process owners and teams.
• Provide coaching and training to staff on process thinking and continuous improvement practices.
• Ensure process documentation, standards, and operating procedures are current and accessible.
• Establish change management activities to support adoption and minimize disruption.
• Monitor post-implementation performance and lead corrective actions where required.
• Manage stakeholder expectations and report progress to senior management.
• Embed governance and control mechanisms to sustain improvements over time.
• Identify opportunities for automation or simplification and coordinate feasibility assessments.

Requirements

• Bachelor's Degree in Computer Science, operations management, or related discipline, or equivalent experience.
• Proven experience of at least five years in process improvement, operations, or quality roles.
• Strong analytical skills with experience in process analysis and performance measurement.
• Experience leading cross-functional projects and influencing stakeholders at all levels.
• Demonstrable ability to develop business cases and quantify benefits.
• Excellent oral and written communication skills suited to diverse audiences.
• Practical experience of change management and embedding new ways of working.
• Proven coaching and facilitation skills to build capability in teams.
• Good attention to detail and a structured approach to problem solving.
• Experience in setting and monitoring KPIs and performance reporting.
• Ability to manage multiple initiatives and prioritize competing demands effectively.
• Relevant continuous improvement or project management certification desirable.

How to Apply Interested and qualified candidates should send their CV to vedgerecruitment@gmail.com using the Job Title as the subject of the email.