Support Services Analyst III

Support Services Analyst III

A Support Services Analyst III is responsible for operating and supporting enterprise, client/server, and desktop computer systems and networks. They analyze, identify, and resolve technical problems and system deficiencies, configure and install computer hardware and software, manage IT equipment and supplies inventory, and maintain IT hardware asset and software tracking.

Responsibilities

• Operate and support enterprise, client/server, and desktop computer systems and networks.
• Analyze, identify, and resolve technical problems and system deficiencies.
• Configure and install computer hardware and software.
• Manage IT equipment and supplies inventory.
• Upgrade and maintain hardware and software components.
• Maintain IT hardware asset and software tracking.
• Monitor and collect system performance data.
• Provide effective technical support and customer service.

Requirements

• Extensive knowledge of PCs, network hardware, operating systems, software, and network communication protocols.
• Excellent communication and customer service skills.
• Strong technical, analytical, and problem-solving abilities.
• Professional certification is an added advantage.

How to Apply Interested and qualified candidates should send their Application to: recruitment@kimericgroup.com using the Job Title as the subject of the email.