Customer Service Manager

Customer Service Manager

Responsible for managing and improving customer service operations, ensuring high levels of client satisfaction, and maintaining strong communication channels with customers across multiple platforms.

Responsibilities

• Oversee customer service team and ensure quality support is delivered
• Handle complex customer issues and provide solutions
• Monitor and analyze customer feedback to improve service processes
• Maintain records of customer interactions and performance metrics

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• Minimum 5 years of recent, proven experience in a B2B or B2C customer service environment, including at least 3 years in a senior customer service or customer relations management role
• Proficiency in Microsoft Office and CRM/customer service platforms such as Zendesk, Freshdesk, Zoho Desk, Gorgias, or similar
• Experience handling customer enquiries across email, live chat, WhatsApp, telephone, and social media

Salary ₦450,000 – ₦500,000 per month.

How to Apply Interested candidates should send their CV to careers@aureole.ng, using "Customer Service Manager" as the subject line of the email.