Customer Service Representative

Customer Service Representative

IKNORBERT Communications Limited is seeking a dedicated and customer-focused Customer Service Representative to serve as the primary point of contact for customers, handle inquiries, resolve complaints, and ensure an excellent customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide updates on orders, deliveries, and product availability.
• Resolve customer complaints and escalations promptly.
• Coordinate with logistics, warehouse, and sales teams to address service issues.
• Upsell relevant products and value-added services.
• Maintain accurate records of customer interactions.
• Monitor recurring issues and provide improvement recommendations.
• Meet customer service targets and response-time standards.

Requirements

• B.Sc/B.Ed/HND in Mass Communication, Business Administration, or related Social Science fields.
• Previous customer service experience required; call center experience is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Proficiency in computer applications and customer service tools.
• Ability to work independently and within a team.
• High level of empathy and customer-focus.

How to Apply Interested and qualified candidates should send their CV to careers@iknorbert.com using Customer Service Representative as the subject of the email.