Client Service Officer

Client Service Officer

The Client Service Officer will be responsible for receiving, managing and following up on client requests, enquiries and concerns, ensuring clients receive timely responses and a positive service experience. The role will also provide administrative support to the Admin & Operations Executive as required.

Responsibilities

• Receive and respond to client enquiries, requests and complaints through phone, WhatsApp, email and other communication channels.
• Understand client needs and provide accurate information or direct requests to the appropriate team.
• Follow up on outstanding client requests to ensure timely resolution.
• Maintain proper records of client enquiries, requests and complaints.
• Escalate complex or unresolved issues to the Admin & Operations Executive.
• Keep clients updated on the progress of their requests.
• Follow up with clients after service delivery to obtain feedback and ensure satisfaction.
• Maintain professional and courteous communication with all clients.
• Support the use of CRM tools to record and track client interactions.
• Work closely with the Admin & Operations Executive on assigned administrative duties.
• Assist with preparing documents, reports, records and correspondence.
• Support the coordination of meetings, schedules and other administrative activities.
• Assist with maintaining proper office and client records.
• Support general office coordination and other administrative tasks as assigned.

Requirements

• Good communication and interpersonal skills.
• Strong customer service orientation.
• Good follow-up and organizational skills.
• Ability to handle complaints professionally.
• Attention to detail.
• Ability to multitask and prioritize.
• Proficiency in Microsoft Office/Google Workspace.
• Familiarity with CRM tools is an advantage.
• Ability to work effectively with the Admin & Operations Executive and other teams.

How to Apply Interested applicants should send their Cvs to careers@elvaridah.com using the job title as subject of the mail.