Operations Manager

Operations Manager

Oversee day-to-day marketplace operations and order fulfillment. Lead shopper onboarding, training, scheduling, and performance management. Coordinate retail partner onboarding and operational readiness. Improve fulfilment quality, order accuracy, substitutions, and delivery performance.

Responsibilities

• Oversee day-to-day marketplace operations and order fulfilment
• Lead shopper onboarding, training, scheduling, and performance management
• Coordinate retail partner onboarding and operational readiness
• Improve fulfilment quality, order accuracy, substitutions, and delivery performance
• Develop and document SOPs and operational processes
• Lead continuous improvement initiatives that improve speed, quality, and cost efficiency
• Develop and monitor operational KPIs and dashboards
• Use data and operational insights to improve business performance
• Work closely with Product, Engineering, Customer Care, Business Development, Finance, Marketing, and People

Requirements

• Experience in technology, e-commerce, grocery delivery, logistics, mobility, retail operations, or marketplace businesses
• Familiarity with operational analytics, fulfilment, last-mile delivery, process improvement, and distributed team management

How to Apply Send your CV/resume to career@omacart.com, Subject: Operations Manager – Omacart