Operations Manager

Operations Manager

TheHRHive's client, Savetown, is seeking an Operations Manager to design and optimize workflows connecting the savings platform, community managers, housing scheme partners, and member support teams. This role involves building operational processes from the ground up, monitoring performance, and managing external relationships.

Responsibilities

• Develop and maintain quarterly and annual operational plans and capacity forecasts
• Coordinate business activities across sales, customer success, marketing, product, and admin
• Build operational processes and workflows from the ground up, identifying bottlenecks and scalable solutions
• Monitor and evaluate operational performance using defined KPIs
• Oversee relationships with external partners (housing developers, escrow providers, logistics vendors)

Requirements

• 3–5 years' experience in operations, project management, or business operations (fintech, real estate, or startup experience ideal)
• Demonstrated experience building and scaling processes from scratch
• Strong analytical skills; comfortable with spreadsheets and dashboards
• Excellent communication and stakeholder management skills
• Founder mindset — proactive, ownership-driven, comfortable wearing multiple hats

How to Apply Send your resume to thehrhive@gmail.com using the Job Title as the subject of the email.