Senior Pre- & Post-Sales Customer Engineer, Enterprise

Pendo is seeking a Senior Pre- & Post-Sales Customer Engineer to support Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. This role involves leading technical strategy, resolving complex challenges, and partnering with account teams to drive customer value.

Responsibilities

• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and business line expansion.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business.
• Serve as an escalation point for complex technical challenges.
• Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team.

Requirements

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders.
• Demonstrated ability to solve ambiguous problems involving multiple variables and tradeoffs.
• Experience connecting technical execution to business outcomes.
• Hands-on use of AI tools for account research, content creation, or workflow automation.
• Experience mentoring or coaching more junior technical team members.

How to Apply