Customer Care & Delivery Operations Assistant

Homebovo is seeking a Customer Care & Delivery Operations Assistant to manage order confirmations, coordinate deliveries, resolve issues, and maintain accurate records. This role requires strong communication, organisation, and record-keeping skills, with a focus on customer service and operational efficiency.

Responsibilities • Contact customers to confirm orders, delivery details, and payment readiness. • Keep customers updated on delivery arrangements and delays. • Coordinate with delivery agents and follow up on delayed, failed, or returned orders. • Maintain accurate order statuses, payment records, and follow-up notes. • Reconcile delivery updates and flag discrepancies. • Submit daily reports on deliveries, outstanding orders, and payment issues. • Handle customer information carefully and resolve complaints professionally.

Requirements • Strong communication, organisation, and record-keeping skills. • Confidence making calls to customers and delivery agents. • Basic spreadsheet skills and ability to learn online tools. • Reliable laptop, internet access, and backup power supply. • Quiet workspace and ability to work independently. • Previous customer service, dispatch, e-commerce, or administrative experience is an advantage.

How to Apply 📧 Apply via: email@recruitmenttrust.com Send your CV and a short note describing your customer service or administrative experience. Include your current location, availability, laptop and internet setup, power backup, spreadsheet/order management experience, and expected monthly pay. Use Customer Care & Delivery Operations Assistant as the email subject.