Customer Solution Provider

Role Overview

The Customer Solution Provider is responsible for handling customer inquiries, resolving complaints, onboarding new users, and ensuring a smooth customer experience. This role requires strong communication skills, cultural sensitivity, and the ability to work in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone and other communication channels.
• Communicate effectively with customers from diverse backgrounds.
• Educate customers about financial products, services, and procedures.
• Assist with registration and onboarding of new customers.
• Follow up with users to ensure a smooth experience and encourage long-term engagement.
• Build trust and rapport with new and existing users, especially from Hausa-speaking communities.
• Handle customer complaints professionally and provide timely solutions or escalate when needed.
• Track and report recurring issues or feedback to improve service delivery.
• Maintain accurate records of customer interactions using internal systems.
• Prepare daily/weekly reports on customer issues, trends, and resolutions.
• Work closely with other customer-experienced staff to ensure consistency in service delivery.
• Provide cultural/language support for marketing, outreach, and feedback campaigns.

Requirements

• Minimum of HND or B.Sc. in any discipline.
• Not above 35 years old.
• Must have completed NYSC or have an exemption certificate.
• 2–3 years of prior experience in customer service or client-facing roles is preferred.
• Strong interpersonal, communication, and conflict-resolution skills.
• Patient, empathetic, and passionate about customer satisfaction.
• Comfortable using spreadsheets and basic digital tools.

Salary

• ₦150,000 – ₦200,000 Monthly (negotiable based on prior experience)
• Competitive salary
• HMO, Pension, 13th Month, Annual Leave Allowance
• Opportunity to serve and grow with a fast-expanding financial brand
• Training and development opportunities

How to Apply

Interested and qualified candidates should forward their CV to: jobs@igpl.com.ng using the position as subject of email.