Digital Concierge

Digital Concierge

My Haire Concierge is looking for a digitally savvy, commercially minded and highly organised Digital Concierge to manage our digital client experience and support the journey from online enquiry to payment, booking, follow-up and repeat business. The Digital Concierge will be the primary point of contact for clients across WhatsApp, Instagram and other approved digital channels.

Responsibilities

• Manage WhatsApp, Instagram and online client enquiries
• Respond to clients promptly and professionally
• Understand client needs and recommend appropriate services and products
• Check appointment availability before requesting payment
• Communicate approved payment instructions
• Receive and verify payment evidence
• Send verified payment and client details to the Studio Concierge for formal booking
• Drive digital enquiry-to-payment conversion
• Support online service and product sales
• Follow up warm leads
• Conduct post-service and rebooking follow-ups
• Manage subscription client follow-up
• Manage digital complaints and follow-up
• Maintain accurate digital client records
• Publish approved content across social media platforms
• Maintain an active and relevant Stories presence
• Manage the content calendar
• Publish studio content, promotions, services and announcements
• Support ambassador and influencer outreach
• Provide temporary front-desk coverage when the Studio Concierge is unavailable
• Complete required daily reports and checklists

Requirements

• Excellent written and verbal communication skills
• Strong customer service skills
• Strong WhatsApp and social media communication skills
• Sales and conversion ability
• Excellent follow-up discipline
• Strong attention to detail
• Confidence handling payment information
• Good computer and digital literacy
• Commercial awareness
• Strong organisational skills
• Professional communication style
• Reliable and punctual
• Strong ownership and accountability

How to Apply Please send the following to bee@myhaire.com:

• Your updated CV
• A short cover letter or introduction explaining why you are suitable for the Digital Concierge role Email subject line: Digital Concierge Application — [Your Name]