Customer Retention Executive

Customer Retention Executive

The Customer Retention Executive is responsible for securing and expanding the recurring revenue business of the BeyondTrust customer base through driving renewals and identifying expansion opportunities. This role requires a self-motivated individual who thrives in a fast-paced, customer-centric environment.

Responsibilities

• Contributes to the attainment of the annual renewal bookings quota and company migration target quota
• Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment
• Participates with add-on and upsell opportunities related to renewals/migrations
• Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities
• Confident in customer negotiation and problem-solving, proposing effective and creative resolutions
• Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition
• Skillfully handles escalations and understands how to defuse situations
• Consistently displays a proactive approach to work
• Establishes and maintains professional and mutually beneficial alignments with associated internal teams
• Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience
• Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers
• Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment
• Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships
• Proven analytical and problem resolution skills
• Flexibility and ability to prioritize in meeting multiple goals
• Adhere to internal controls, best practices, and efficiencies
• Proficient with Microsoft Office and Salesforce
• Ability to work outside of normal office hours during peak times

How to Apply https://weworkremotely.com/remote-jobs/beyondtrust-customer-retention-executive