Apartment Receptionist

Apartment Receptionist

Responsible for managing guest interactions, check-ins, and check-outs, as well as handling telephone inquiries, reservations, and maintaining guest records. Ensures a professional and welcoming environment at the front desk.

Responsibilities

• Welcome guests, visitors, and prospective customers warmly and professionally.
• Maintain excellent customer relations by being polite, courteous, patient, and helpful.
• Handle guest arrivals and departures efficiently, ensuring all required information is recorded.
• Answer incoming calls, respond to enquiries, and direct calls to the appropriate departments.
• Manage apartment reservations, confirm bookings, update availability records, and avoid double bookings.
• Provide accurate information about apartment rates, facilities, house rules, available services, and nearby locations.
• Listen to guest complaints, resolve minor issues, and escalate serious ones to management.
• Maintain accurate records of guest payments, outstanding balances, invoices, and other approved transactions.
• Liaise with housekeeping, maintenance, security, and management to ensure prompt and satisfactory service.
• Confirm apartment readiness and availability with housekeeping before assigning rooms to guests.
• Keep the reception area clean, organized, and properly equipped.
• Maintain accurate guest information and protect personal details and privacy.
• Prepare and submit daily reports on arrivals, departures, occupancy, reservations, payments, and outstanding issues.
• Monitor visitors in line with apartment policies and report suspicious activities or security concerns.
• Maintain a smart appearance, punctuality, honesty, confidentiality, and a positive attitude.

Requirements

• Minimum of OND or an equivalent qualification.
• Previous experience in reception, front office, customer service, or hospitality is an advantage.
• Excellent customer relations and communication skills.
• Good computer skills and ability to use booking systems.
• Good organizational, interpersonal, and problem-solving skills.
• Ability to work under pressure, multitask, and pay attention to detail.
• Honest, responsible, courteous, and presentable.

How to Apply Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.