Receptionist (Hotel)

Receptionist (Hotel)

A Receptionist at Carlson Hotel is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and ensuring a positive guest experience. They also communicate with internal teams to ensure smooth operations.

Responsibilities

• Welcoming guests, registering them, verifying identification, issuing room keys, and processing final bills and payments upon departure.
• Handling bookings, modifications, and cancellations via phone, email, or in-person. Maintaining accurate room inventory records.
• Answering inquiries regarding hotel facilities, amenities, and local attractions. Handling concierge-like duties, such as booking taxis or tours.
• Addressing and resolving guest complaints, such as room issues, with professionalism to ensure satisfaction.
• Communicating with housekeeping, maintenance, and management to ensure rooms are ready and special requests are met.
• Managing secure access to rooms, handling guest valuables, and following safety protocols.

How to Apply Interested and qualified candidates should send their CV to: info@carlson-hotel.com using the Job Title as the Subject of the mail.