Billing Support Analyst - Philippines

Billing Support Analyst - Philippines

Mixmax is looking for a Billing Support Analyst to join their remote team in the Philippines. This role involves resolving billing inquiries, maintaining accurate Stripe records, and collaborating with multiple teams across global time zones. The ideal candidate will have strong technical and numerical skills, experience with billing systems like Stripe, and a solid understanding of customer support processes.

Responsibilities

• Resolve billing questions from start to finish, including refunds, invoice questions, plan changes, cancellations, and payment issues.
• Troubleshoot technical billing issues and work with Customer Support and Engineering to resolve them.
• Prepare and send invoices, process refunds, credits, and cancellations within policy.
• Conduct reconciliations between Stripe, Salesforce, and product data.
• Document billing processes and contribute to automation initiatives.

Requirements

• 3+ years of combined experience in technical customer support and billing support (invoicing, payments, refunds, collections).
• Hands-on experience with Stripe and/or accounting and billing software.
• Strong numerical skills, including proration, percentages, and reconciliations.
• Meticulous attention to detail.
• Familiarity with AI tools and ability to verify their output.
• Fluent in English (written and spoken).
• Based in the Philippines with availability during North American business hours.

How to Apply Apply through the official Mixmax careers page.