Massage Therapist (Masseuse)

Role Overview

The Massage Therapist will be responsible for delivering professional massage treatments, maintaining high standards of hygiene and client care, and ensuring that every client enjoys a relaxing, safe, and personalized wellness experience.

Responsibilities

• Perform professional massage treatments based on client needs, preferences, and approved service offerings.
• Deliver treatments such as Swedish massage, deep tissue massage, relaxation massage, and other techniques within the therapist's training and competence.
• Assess client preferences, pressure tolerance, comfort levels, and relevant contraindications before commencing treatments.
• Explain treatment procedures clearly and obtain client consent before beginning each session.
• Adapt techniques appropriately to support relaxation, relieve muscular tension, and enhance the client's overall wellness experience.
• Maintain professional boundaries and ensure all treatments are conducted in accordance with company policies and ethical standards.
• Welcome clients warmly and maintain a calm, reassuring, and professional approach.
• Understand client expectations and recommend suitable treatments within the approved service menu and scope of practice.
• Check client comfort throughout each session and respond appropriately to feedback.
• Maintain client confidentiality and handle personal information discreetly.
• Encourage repeat bookings through excellent service delivery and appropriate follow-up.
• Escalate client concerns, adverse reactions, or service complaints to the relevant supervisor.
• Prepare treatment rooms, massage beds, towels, oils, and equipment before each appointment.
• Maintain excellent personal hygiene and ensure treatment areas are clean, sanitised, and properly organised.
• Change linens and disinfect relevant surfaces and equipment between clients.
• Follow approved infection prevention, health, safety, and sanitation procedures.
• Monitor supplies and report low stock, damaged equipment, or maintenance needs promptly.
• Follow appropriate procedures for clients with contraindications and refer or decline treatment where necessary.
• Explain available massage treatments, packages, and wellness services to clients.
• Recommend suitable add-on services or treatment packages where appropriate and within professional competence.
• Support repeat bookings and client retention through quality service and personalised recommendations.
• Work with the customer experience and sales team to promote relevant wellness offerings.
• Contribute to agreed service revenue and customer satisfaction targets without compromising professional ethics.
• Coordinate with the spa lead, customer experience team, and other service professionals to ensure smooth daily operations.
• Adhere to appointment schedules, treatment durations, dress code, attendance requirements, and reporting procedures.
• Maintain accurate treatment records and report incidents or client feedback as required.
• Participate in training, service reviews, and performance assessments.
• Follow the company's SOPs, employee handbook, and established service standards.

Requirements

• Relevant training or certification in massage therapy or a recognised wellness-related discipline.
• Proven practical experience as a Massage Therapist in a spa, wellness centre, hotel, clinic, or similar professional environment.
• Demonstrable competence in at least one professional massage technique, with knowledge of additional techniques considered an advantage.
• Good understanding of massage contraindications, client safety, hygiene, and professional boundaries.
• Excellent interpersonal and communication skills.
• A calm, respectful, client-focused attitude and the ability to maintain discretion.
• Strong attention to detail and commitment to maintaining a clean, safe treatment environment.
• Ability to work collaboratively and deliver consistent service quality.
• Willingness to work onsite and meet the operational requirements of the business.

How to Apply

Interested and qualified candidates should submit their CV, highlighting their massage therapy training, practical experience, and the massage techniques they are competent to perform to: careers@trimmersng.com using the position as subject of email.