Emergency Medical Dispatcher

Emergency Medical Dispatcher

A contract, hybrid role based in Ikeja, Nigeria, with some flexibility for remote work. The Emergency Medical Dispatcher will receive and prioritize emergency calls, gather essential information from callers, and use dispatch software to coordinate appropriate medical response teams and transportation.

Responsibilities

• Receive and prioritize emergency calls
• Gather essential information from callers
• Use dispatch software to coordinate medical response teams and transportation
• Maintain clear, calm, and professional communication with callers, responders, and healthcare facilities
• Monitor the status of ongoing incidents
• Document all call details accurately
• Follow established protocols and escalation procedures
• Support continuous improvement of response processes
• Collaborate with medical personnel, technology teams, and supervisors

Requirements

• Strong communication and active listening skills
• Ability to remain calm and compassionate under pressure
• Proficiency with computer systems, dispatch or call-center software, and basic data entry tools
• Ability to assess situations quickly, prioritize multiple incidents, and make sound decisions following established protocols
• Attention to detail and accuracy in recording caller information, incident logs, and reports
• Knowledge of basic medical terminology or prior experience in healthcare, emergency services, or call-center environments is an advantage
• Availability to work shifts, including evenings, weekends, and holidays as needed
• Minimum of a high school diploma or equivalent; additional training or certification in emergency dispatch, first aid, or CPR is beneficial
• Demonstrated reliability, ethical conduct, and commitment to patient safety and confidentiality

How to Apply Interested candidates should send their CV to contact@emergencyresponseafrica.com