IT Support Specialist

Webflow is seeking an IT Support Specialist to be the hands-on technical presence in their Buenos Aires office. You will be the first line of support for employees, resolving tickets through their help desk using AI-powered support tooling, while also owning the technology that makes the office run and supporting on-site builds or modifications.

Responsibilities:

• Resolve employee tickets through the help desk using AI-powered support tooling.
• Document common issues, fixes, and processes to build out the internal knowledge base.
• Own audio visual setup at the office.
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology.
• Partner with the Workplace Experience team on ordering and provisioning equipment and supporting the office space.
• Serve as a backup resource for IT onboarding support during new hire cohorts.
• Provide local support for the Argentina-based workforce.
• Maintain hardware and software inventory where necessary.
• Escalate complex issues to the right internal teams and follow through to resolution.

Requirements:

• 2–4 years of hands-on experience with help desk ticketing systems.
• Skilled in using AI-powered tools such as MM&MM.
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events.
• Comfortable troubleshooting macOS environments.
• Proficient in new hire onboarding, including account setup, hardware provisioning, and day-one enablement.
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs.
• Available to work full-time from the Buenos Aires office, with potential travel to other locations and occasional work from home.

How to Apply: Applications accepted on an ongoing basis until position is closed and filled.