Studio Concierge

Studio Concierge

My Haire Concierge is a premium hair and scalp wellness studio in Lekki, Lagos, where every client visit is designed to feel calm, considered and personal. The Studio Concierge is responsible for owning the physical client journey and day-to-day studio experience, ensuring that every client is welcomed, attended to and guided through the studio experience seamlessly.

Responsibilities

• Welcome and receive clients professionally
• Manage the front desk and incoming calls
• Create, manage and update client appointments
• Coordinate stylists, braiders and technicians
• Manage client check-in, waiting experience and departure
• Monitor day-to-day studio operations
• Identify rebooking and additional-service opportunities
• Support in-studio sales and product recommendations
• Handle immediate client concerns and service recovery
• Coordinate client photos, videos and in-studio reviews
• Identify suitable in-studio content opportunities
• Support ambassador and influencer visits
• Maintain accurate client and appointment records
• Provide temporary front-desk coverage for the Digital Concierge when required
• Complete required daily reports and operational checklists

Requirements

• Excellent customer service and communication skills
• Strong telephone etiquette
• Excellent organisational and coordination skills
• Strong attention to detail
• Professional and polished appearance
• Ability to remain calm and organised in a busy environment
• Good computer literacy
• Strong problem-solving ability
• Commercial awareness
• Reliable and punctual
• Strong ownership and accountability
• Experience in a salon, beauty, hospitality, luxury retail, wellness, healthcare or another client-facing environment is an advantage.

How to Apply Please send the following to bee@myhaire.com:

• Your updated CV
• A short cover letter or introduction explaining why you are suitable for the Studio Concierge role Email subject line: Studio Concierge Application — [Your Name] Please note: My Haire Concierge is also hiring a Digital Concierge. That role is advertised separately, so please apply to the listing that matches the position you are interested in.