Resolution Agent

Resolution Agent

Bubusplug Consulting Limited is seeking a Resolution Agent to join our team. The successful candidate will be responsible for engaging customers, resolving outstanding issues, following up on cases, and ensuring timely resolution of customer concerns.

Responsibilities

• Contact customers to follow up on outstanding issues and cases.
• Handle customer concerns professionally and work toward timely resolution.
• Maintain accurate records of customer interactions and case updates.
• Escalate complex issues when necessary.
• Follow up consistently until assigned cases are resolved.
• Maintain professional communication with customers at all times.

How to Apply Interested candidates should send their CVs via bubusplugconsultinglimited@gmail.com