Customer Success Associate (Denver, CO)

Customer Success Associate

Netlify is seeking a Customer Success Associate to manage a book of 120+ SMB accounts with roughly $2M in ARR. You'll be the primary point of contact for customers, ensuring engagement, value delivery, and successful renewals. This role requires strong communication, data analysis, and relationship-building skills.

Responsibilities

• Own day-to-day relationships with assigned accounts, serving as the primary point of contact
• Contribute to dashboards and workflows to track renewal timelines, health signals, and expansion indicators
• Drive outreach to customers ahead of renewals, handle objections, and negotiate terms
• Track and forecast your renewal book, proactively addressing risks
• Use product usage data to demonstrate value in renewals and check-ins
• Identify feature adoption opportunities and flag them to Sales
• Gather and synthesize customer feedback for internal stakeholders

Requirements

• Some experience in a customer-facing role (internship, customer service, sales support, retail)
• Comfort working with data and spreadsheets
• A track record of following through on commitments
• Clear written and verbal communication
• Interest in building a career in customer success and understanding commercial aspects of business
• Based in the Denver, Colorado area and comfortable with remote work

How to Apply Please apply anyway even if you don't meet 100% of the qualifications. Include a resume or LinkedIn profile. A cover letter is appreciated but not required.