CPS Engagement Manager

CPS Engagement Manager

Responsible for overseeing the delivery of customer expectations for services sold by Collibra Public Sector, working directly with customer project leaders and executive stakeholders throughout the entire customer journey. This role involves managing the installation, configuration, and implementation of purchased products and technologies while ensuring compliance with government regulations.

Responsibilities

• Client management and communication
• Manage services delivery across a portfolio of diverse customers/accounts
• Work with clients to manage the installation, configuration, and implementation of purchased products and technologies
• Partner with clients to ensure they understand product functionality and optimize benefits
• Ensure clients have the process, technical, and expert advice required in the early stages of product implementation
• Lead federal customer engagements ensuring mission-aligned consulting services are delivered
• Develop project plans based on the CPS Account Plan and customer initiatives
• Communicate implementation escalations, risk, issue management, and change management
• Identify and drive value and measurable outcomes as part of an implementation project
• Serve as a trusted advisor between internal stakeholders and the customer
• Identify opportunities to expand Collibra’s footprint by aligning product capabilities with customer initiatives

Requirements

• 5+ years experience managing services projects in support of U.S. federal agencies
• Knowledge in Data Governance, Data Management, or Data Quality
• Active security clearance (Secret/TS/TS-SCI)
• Knowledgeable of at least two or three of: data governance, data stewardship, master data management, data cataloging, business rules management
• Understanding of PaaS providers, data lakes, databases, integration platforms
• Experience with AWS/Azure, Kubernetes, infrastructure, and platform
• Understanding of APIs via Java, Python, or similar scripting languages
• Understanding of data warehousing, ETL, and data integration
• Effective communicator across business and technical stakeholders
• Extremely organized with high attention to detail
• Customer-focused and personally accountable for the customer's success
• Self-starting and interested in learning new software
• Able to lead senior-level project update, value assessment, or business review meetings

How to Apply Present the services offering to your manager understanding the different deliverables and the value provided. Present the Customer Journey framework.