Guest Service Agent

Guest Service Agent

As a Guest Services Agent, you will be the face and voice of Milestone Boutique Apartments, ensuring every hosting, call, and enquiry is handled with warmth, professionalism, and care. You will provide service that reflects Milestone Boutique Apartments’s crafted approach to hospitality and creates a seamless experience for guests.

Responsibilities

• Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner.
• Demonstrate an awareness of customer priorities, anticipate needs, and build rapport.
• Be fully briefed pre and post shift and be aware of VIPs or guests with special needs.
• Answer incoming calls in a warm, friendly, and hospitable manner.
• Process payments and maintain accurate records.
• Handle reservations and guest enquiries.
• Accurately capture and update guest information.
• Transfer calls, take messages, and action requests efficiently and accurately.
• Ensure smooth front office operations.
• Continuously capture guest preferences and maintain guest profiles in PMS.
• Ensure that all prescribed and designed processes, systems, and standards are maintained.
• Ensure that guest problems are resolved effectively but avoided whenever possible.
• Communicate clearly between customer, reservations, and housekeeping and other departments.
• Maintain guest balances, room credit availability, and credit/deposits control policy.
• Adhere to Company Health & Safety procedures.
• Manage Social Media handles.

Requirements

• Excellent communication skills.
• Experience in a guest-facing or call handling role, preferably within luxury hospitality.
• Organized, attentive, and proactive.
• Warm personality and collaborative spirit.
• Ability to thrive in a fast-paced environment.
• Female only.

How to Apply Interested and qualified candidates should send their CV with Cover letter in PDF only to: hire@mbalagos.com using the Job Title as the subject of the mail.