Operations Manager

Operations Manager

Dokitami Limited is seeking a highly organised, proactive, and execution-focused Operations Manager to oversee the day-to-day operations of the business. The role involves managing orders, inventory, logistics, deliveries, office operations, staff activities, and client fulfilment.

Responsibilities

• Manage daily operational activities and coordinate the Operations Team.
• Monitor incoming, pending, dispatched, delivered, and failed orders.
• Verify order and payment information before fulfilment.
• Ensure orders are accurately prepared and dispatched on schedule.
• Coordinate couriers, logistics partners, pickups, deliveries, and tracking.
• Resolve failed deliveries and other logistics issues promptly.
• Monitor domestic and international shipments.
• Manage inventory, conduct stock counts, and investigate discrepancies.
• Monitor low-stock items and coordinate replenishment.
• Coordinate nurse visits and ensure proper documentation.
• Maintain a clean, organised, safe, and professional office environment.
• Supervise Operations staff, including attendance, productivity, task completion, and SOP compliance.
• Support Sales & Communication with order, payment, inventory, delivery, and fulfilment information.
• Monitor sales attribution and support daily sales and commission administration where authorised.
• Handle operational complaints and ensure timely resolution.
• Document operational incidents, expenses, inventory movements, deliveries, and other operational activities.
• Monitor operational KPIs and prepare daily, weekly, and monthly reports.
• Identify recurring operational problems and recommend process improvements.
• Coordinate with HR, Sales & Communication, Business Development & Partnerships, Creative/Medical Communications, and Management.
• Escalate major operational, financial, inventory, security, safety, confidentiality, or fulfilment issues promptly.

Requirements

• Strong organisational and coordination skills.
• Excellent attention to detail.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong problem-solving and decision-making ability.
• Ability to supervise and hold team members accountable.
• Excellent communication and follow-through.
• Ability to work effectively under pressure.
• Strong ownership mentality and proactive approach to work.
• Ability to work independently without waiting for instructions on routine matters.
• High level of integrity and confidentiality.
• Ability to maintain accurate records and documentation.
• Comfortable working in a fast-paced, fully on-site environment.

How to Apply Interested and qualified candidates should send their CV and a 1-minute video introduction to: jobs@dokitami.com using "Application for Operations Manager" as the subject of the mail.