Operations and People Manager

Role Overview

The Operations and People Manager will be responsible for managing the day-to-day operations of the company, leading and supporting the team, and ensuring smooth coordination across departments. This role also involves handling HR functions, preparing management reports, and managing office administration.

Responsibilities

• Run the weekly operating cadence: team check-ins, action tracking, and follow-up until tasks are done.
• Own performance management, including goal setting, monthly reviews, incentive tracking, and performance improvement plans.
• Handle core HR: recruitment coordination, onboarding, employment documentation, staff records, and HR policies.
• Coordinate internal projects across commercial, field, and support teams, tracking milestones and flagging risks early.
• Prepare clear management reports, dashboards, and meeting notes for the CEO.
• Manage office administration, vendors, and scheduling for the CEO and stakeholders.

Requirements

• At least 4 years in Operations, program management, and/or HR, with at least 2 years managing or coordinating a team and projects.
• Evidence of having run a performance management or staff appraisal process.
• Experience coordinating multi-team or multi-site projects (development-sector program experience is a strong plus).
• Strong skills in AI, Google Sheets, Canva/PowerPoint, and Word.
• Clear written and spoken English, and the confidence to hold people accountable respectfully.

How to Apply Send your CV to hr@vetsark.com with the subject line "Operations and People Manager". Applications are reviewed on a rolling basis.