Front Office Manager

Front Office Manager

The Front Office Manager is responsible for overseeing the day-to-day operations of the front office department, ensuring exceptional guest service and operational efficiency.

Responsibilities

• Manage front office staff and ensure smooth operations.
• Handle guest relations and resolve complaints effectively.
• Oversee revenue management and use of PMS systems.

Requirements

• Minimum 5 years hotel front office experience, with years as FOM or Assistant SOM.
• Excellent group relations, complaint handling, and team leadership skills.
• Proficient in Opera/PMS, OTA channels, and revenue uplifting.
• Polished communication and presentation skills.

How to Apply Send your CV, cover letter and copies of verifiable certificates/references to recruitment@boulevardhotelgroup.com