Customer Success Director

We are seeking an experienced Customer Success Director to lead strategic account management and drive customer retention and growth in a SaaS environment. This is a full-time, remote position offering competitive compensation.

Responsibilities

• Manage and grow a complex enterprise customer portfolio
• Build and scale customer success programs and processes
• Operate at executive level with customer C-suite and ownership teams
• Navigate multi-product and post-acquisition customer environments
• Deliver consultative, outcomes-driven customer engagement

Requirements

• Extensive experience in strategic account management, customer success, or enterprise sales in SaaS
• Minimum 3 years in a leadership role
• Proven track record of retaining and growing enterprise customers with measurable outcomes
• Experience building customer success programs from early stage or in-flight
• Strong executive presence and credibility with senior customer stakeholders
• Ability to manage multi-product customer relationships
• Consultative, outcomes-first mindset

Salary

Competitive pay

How to Apply

Applicants must be members of Remote Platform. Current members: Access the room for role details and submit your application. New applicants: Join via the link below to view application details: https://drive.google.com/file/d/1vV2XSOxYzlgzobg1FF_3Y3QyMS6k2_qN/view?usp=drivesdk