Sales Supervisor

Role Overview

The Sales Supervisor is responsible for leading the Customer Experience team to achieve sales and revenue targets by ensuring every sales opportunity is maximized. The role involves supervising daily sales activities, coaching team members, monitoring performance, and driving consistent conversion of customer inquiries into completed sales.

Responsibilities

• Supervise and coordinate the daily activities of the Customer Experience team to ensure efficient handling of customer inquiries and orders.
• Drive the achievement of daily, weekly, and monthly sales and revenue targets.
• Monitor individual and team sales performance and hold team members accountable for meeting assigned KPIs.
• Coach, mentor, and motivate Customer Experience Officers to improve product knowledge, communication, objection handling, and sales conversion.
• Lead by example by actively selling and assisting in closing high-value or complex customer orders when necessary.
• Review customer interactions regularly to ensure excellent customer service and adherence to the company's sales process.
• Track inquiry-to-sale conversion rates and implement corrective actions where performance falls below target.
• Prepare and submit accurate daily, weekly, and monthly sales performance reports.
• Work closely with the Production, Operations, and Customer Experience teams to ensure customer orders are fulfilled accurately and on time.
• Identify opportunities to increase repeat business, customer retention, and average order value.
• Ensure all customer complaints relating to sales are resolved promptly and professionally.
• Recommend practical initiatives that improve sales performance and customer satisfaction.

Requirements

• Bachelor's Degree
• Minimum of 3 years' experience in sales, customer service, or sales supervision.
• Proven ability to consistently achieve or exceed sales targets.
• Strong ability to coach, supervise, and develop a sales team.
• Passionate about selling and helping others succeed in sales.
• Excellent communication, persuasion, and negotiation skills.
• Strong leadership and people management skills.
• Good analytical skills with the ability to monitor and interpret sales performance.
• Proficient in preparing accurate reports and using Microsoft Excel and other reporting tools.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving and decision-making skills.
• High level of accountability and ownership.
• Self-driven, proactive, and result-oriented.
• Professional appearance and positive attitude.

How to Apply

Interested and qualified candidate should forward their CV to: tlcbakeryhr@gmail.com using the job title as the subject of the email. Note: If you are not close to Bodija, do not bother to apply.