Credit Support Officer

Kaylog Business Support Ltd. (KBSL) is seeking a detail-oriented and proactive Credit Support Officer to manage customer credit accounts and support loan repayment processes across Ogun State. The role involves direct engagement with individual and group clients to maintain strong relationships, ensure timely repayments, and identify opportunities for product growth.

Responsibilities:

• Manage individual and group customer accounts to ensure consistent and timely loan repayments.
• Serve as the primary point of contact for customers at all levels, building and maintaining trust-based relationships.
• Track and monitor loan disbursements and repayments using accurate financial record-keeping systems.
• Gather market and customer feedback to inform business units about product performance and emerging trends.
• Identify and pursue upselling opportunities with existing customers to drive increased product adoption.
• Collaborate with the finance team to support credit control and collections activities.

Requirements:

• Minimum of OND qualification in a relevant field such as Business Administration, Finance, or Accounting.
• 1–3 years of experience in credit management, loan operations, or a related financial services role.
• Strong understanding of credit assessment principles and group lending dynamics.
• Proficiency in customer relationship management and effective communication skills.
• Must be under 35 years of age and willing to relocate anywhere within Ogun State.
• Comfortable working in field-based operations with occasional travel across the state.

Restrictions: 1. Must be open to relocation - Any part of Ogun State (We offer soft accommodation to our staff with a token deducted from their salary) 2. Maximum of 35 years of age 3. Minimum of OND in qualification 4. 1-3 years of experience in the filed or related field