Customer Service Agent (Real Estate)

Outsource Nigeria is hiring a Customer Service Agent to qualify inbound and outbound leads, schedule appointments, and support the sales funnel process for a real estate company.

Responsibilities

• Respond to inbound inquiries promptly and update fresh sales leads
• Conduct outbound lead follow-up campaigns and update the CRM
• Qualify prospects based on set criteria and add to pipeline
• Schedule meetings for sales closers and update CRM/Sheet
• Update CRM daily with lead status
• Support WhatsApp, phone, and email communication
• Maintain high lead engagement rates
• Make outbound calls to prospective customers
• Follow up on inbound leads, inquiries, and customer requests
• Maintain and update customer records in CRM systems
• Handle customer inquiries professionally with accurate product/service information
• Achieve daily, weekly, and monthly call and conversion targets
• Build rapport with customers and nurture leads through regular follow-up
• Escalate customer concerns or complex issues to the appropriate department
• Prepare daily and weekly activity/performance reports

Requirements

• Minimum HND/B.Sc. in any discipline
• 1–2 years of experience in call centre, customer service, or inside sales
• Excellent communication skills
• Experience in telesales or customer engagement
• Familiarity with CRM platforms and lead management
• Strong phone presence and CRM proficiency
• Comfortable with multi-timezone communication
• Objection handling ability
• Strong listening and persuasion skills
• Ability to work under pressure and meet performance targets
• Basic computer literacy

Key Competencies

• Communication and interpersonal skills
• Sales and negotiation skills
• Customer relationship management
• Time management
• Problem-solving abilities
• Attention to detail

Salary & Benefits

• Monthly Salary: ₦280,000
• Performance-based incentives and bonuses
• HMO/Medical Insurance
• Training and career development opportunities
• Commission and performance bonuses

How to Apply

Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Position as the subject of the email.